1. ABOUT THESE TERMS
These Claim Sessions & Giveaways Terms apply to limited product claim sessions, promotional giveaways, competitions and similar promotional activities conducted by JJs Collectables & Toys ("JJs Collectables", "we", "us" or "our").
These Terms should be read together with our:
* Terms and Conditions
* Pre-Order Terms
* Shipping & Delivery Policy
* Returns and Refunds Policy
* Privacy Policy
* Cookie Notice
* Any promotion-specific or claim-session-specific terms displayed on our website
Where specific terms are published for a particular Claim Session or Giveaway, those specific terms apply in addition to these Terms.
If there is an inconsistency, the promotion-specific terms will apply to that particular promotion to the extent of the inconsistency, subject to applicable law.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
---
2. DEFINITIONS
For the purposes of these Terms:
"Claim Session" means a limited product release conducted through the JJs Collectables website where eligible customers are given an opportunity to claim and purchase limited quantities of specified products.
"Claim" means a request made through our website to obtain access to purchase an available product during a Claim Session.
"Giveaway" means a promotional activity in which an eligible participant may have the opportunity to receive a prize.
"Promotion-Specific Terms" means the rules applying to a particular Giveaway, competition, promotion or Claim Session.
"Limited Product" means a product for which quantities, availability or purchasing access are restricted.
---
---
3. PURPOSE OF CLAIM SESSIONS
JJs Collectables may use Claim Sessions to provide customers with structured and fair access to products that are:
* Limited in quantity
* Exclusive
* Highly sought after
* Subject to supplier allocations
* Released in restricted quantities
* Expected to experience unusually high demand
Claim Sessions are intended to reduce automated purchasing, duplicate orders and excessive purchasing by individual customers while providing genuine customers with a reasonable opportunity to purchase limited products.
---
4. CLAIM SESSIONS ARE PRODUCT SALES
Unless expressly stated otherwise, a Claim Session is an opportunity to purchase a product.
A Claim Session is not itself a prize, lottery or Giveaway.
Products offered during a Claim Session are sold at the price displayed for the relevant product.
Claim Sessions may have additional rules relating to eligibility, quantities, timing or purchasing limits.
---
5. CUSTOMER ACCOUNT REQUIREMENTS
A JJs Collectables customer account may be required to participate in a Claim Session.
Where an account is required:
* Customers must be signed into their account
* Account information must be accurate
* Customers must use their own account
* Customers must not create multiple accounts to bypass restrictions
* Account credentials must not be shared for the purpose of obtaining additional allocations
Unless otherwise approved, each customer should maintain only one JJs Collectables account.
---
6. CLAIM SESSION START AND END TIMES
Each Claim Session may have a specified:
* Opening date
* Opening time
* Closing date
* Closing time
A Claim Session may also end automatically once all available stock has been claimed or purchased.
All times displayed for a Claim Session should be read in the timezone stated for that session.
Where no timezone is stated, times displayed by JJs Collectables will generally refer to Australian Eastern Time applicable in New South Wales.
---
7. PRODUCT AVAILABILITY
Products offered during Claim Sessions are available in limited quantities.
Availability may be determined by:
* Stock physically available
* Confirmed supplier allocations
* Product-specific limits
* Previous successful claims
* Completed purchases
* System availability
Participation in a Claim Session does not guarantee that a product will be available.
---
8. MAKING A CLAIM
Customers must follow the instructions displayed during the relevant Claim Session.
Depending on the Claim Session, customers may be required to:
1. Sign into their JJs Collectables account.
2. Enter or access the active Claim Session.
3. Select an eligible product.
4. Submit a Claim.
5. Complete checkout within any displayed timeframe.
6. Successfully complete payment.
A Claim is not necessarily a completed purchase.
A purchase is only confirmed when the website indicates that the transaction has been successfully completed and JJs Collectables has accepted the order.
---
9. TEMPORARY PRODUCT RESERVATIONS
Some Claim Sessions may temporarily reserve stock after a customer successfully submits a Claim.
Where a temporary reservation system is used, the website may display the amount of time available to complete checkout.
If checkout and payment are not completed within the applicable period, the reservation may expire automatically.
The product may then become available to another customer.
Placing an item in a shopping cart does not guarantee that the product has been reserved unless the website expressly confirms that a reservation has been created.
---
10. CLAIM AND PURCHASE LIMITS
JJs Collectables may impose limits including:
* One product per customer
* One product per household
* A specified number of products per customer
* One successful Claim per Claim Session
* Limits across multiple related products
* Limits across multiple orders
The applicable restriction will be displayed with the relevant product or Claim Session where appropriate.
Purchase limits apply regardless of whether a customer attempts to place multiple separate orders.
---
11. MULTIPLE ACCOUNTS AND DUPLICATE CLAIMS
Customers must not attempt to bypass Claim Session restrictions by using:
* Multiple customer accounts
* Multiple email addresses
* False identities
* Different billing information
* Different shipping details that do not reflect genuine recipients
* Other people acting on the customer's behalf
* Automated systems
* Any other method designed to circumvent purchasing restrictions
Where we reasonably believe multiple Claims or accounts are being used to circumvent a restriction, we may review the relevant accounts and orders.
Excess or non-compliant Claims may be cancelled.
---
12. ANTI-BOT AND AUTOMATED PURCHASING RULES
The use of bots, scripts, automated purchasing software or other automated technologies designed to gain an unfair advantage during a Claim Session is prohibited.
JJs Collectables may use security systems to identify activity that may indicate:
* Bot usage
* Automated requests
* Abnormally rapid purchasing activity
* Duplicate accounts
* Duplicate Claims
* Attempts to circumvent quantity restrictions
* Suspicious account behaviour
* Fraudulent transactions
* Attempts to interfere with the Claim Session
Where activity is reasonably identified as inconsistent with these Terms, we may restrict access, cancel affected Claims or orders, or take other reasonable steps to protect the integrity of the Claim Session.
---
13. FAIR ACCESS
Our Claim Session systems are intended to provide legitimate customers with fair access to limited products.
JJs Collectables does not guarantee that every customer participating in a Claim Session will be able to purchase a product.
Where demand exceeds supply, some customers may be unsuccessful.
Being unsuccessful during one Claim Session does not provide priority or guaranteed access during a future Claim Session unless expressly stated.
---
14. FIRST-COME, FIRST-SERVED SESSIONS
Where a Claim Session is advertised as first-come, first-served, available products will generally be allocated according to successful Claims or completed transactions processed through the Claim Session system.
Website loading times, internet connection speeds, payment processing times and other technical factors may affect when a request reaches our systems.
The time shown on an individual customer's device does not necessarily determine the order in which Claims are processed.
---
15. CLAIM SESSION QUEUES
Some high-demand Claim Sessions may use a queue or waiting system.
Where a queue is used:
* Entry into the queue does not guarantee stock
* Queue position does not guarantee purchase
* Customers should not attempt to manipulate or bypass the queue
* Refreshing or leaving the page may affect a customer's session depending on the system used
Instructions displayed by the Claim Session system should be followed.
---
16. PAYMENT
A successful Claim may require payment to be completed within the relevant Claim Session or checkout period.
Payment must be successfully authorised before an order can be completed.
A payment failure, timeout or declined transaction may result in the Claim or temporary reservation expiring.
JJs Collectables is not responsible for delays caused by a customer's financial institution or payment provider, except to the extent required by law.
---
17. PRICING DURING CLAIM SESSIONS
Products offered during Claim Sessions will be sold at the price displayed on our website at the time of purchase, subject to correction of genuine pricing or listing errors.
Claim Sessions do not guarantee that the same product will always be offered at the same price in future releases.
Market value or resale value after purchase does not determine the price of the original transaction.
---
18. CLAIM SESSION CANCELLATIONS
JJs Collectables may cancel, delay, pause or reschedule a Claim Session where reasonably necessary because of:
* Technical problems
* Website outages
* Security incidents
* Suspected bot activity
* Incorrect stock information
* Supplier allocation changes
* Pricing or listing errors
* Payment system failures
* Circumstances outside our reasonable control
Where practicable, customers will be informed of significant changes.
If payment has been received for an order that we subsequently cannot supply, an appropriate resolution will be provided in accordance with applicable law.
---
19. TECHNICAL PROBLEMS
While we take reasonable steps to maintain reliable Claim Session systems, we cannot guarantee uninterrupted website availability.
Technical problems may include:
* Website outages
* Internet disruptions
* Payment provider outages
* Database or server issues
* Excessive traffic
* Browser compatibility issues
* Third-party service failures
If a technical issue materially affects the fairness or integrity of a Claim Session, JJs Collectables may pause, cancel or rerun the affected session where reasonably appropriate.
---
---
20. GIVEAWAYS
JJs Collectables may conduct Giveaways, competitions and promotional activities through:
* jjscollectables.com.au
* Email
* Social media
* Physical events
* Card shows
* Retail locations
* Other authorised JJs Collectables channels
Each Giveaway may have separate Promotion-Specific Terms.
---
21. PROMOTION-SPECIFIC TERMS
Before entering a Giveaway, participants should review the applicable Promotion-Specific Terms.
These may specify:
* Promotion name
* Opening date and time
* Closing date and time
* Eligible locations
* Minimum age requirements
* Entry method
* Number of permitted entries
* Prize description
* Prize value
* Winner selection method
* Draw date
* Winner notification method
* Prize claim deadline
* Unclaimed prize arrangements
* Any applicable permit or authority number
These details form part of the Terms applying to that Giveaway.
---
22. ELIGIBILITY
Eligibility requirements may vary between Giveaways.
A Giveaway may be limited based on factors including:
* Country
* Australian state or territory
* Age
* Customer status
* Membership status
* Purchase of an eligible product
* Completion of a valid entry
* Other requirements stated in the Promotion-Specific Terms
Persons involved in conducting a Giveaway or determining its winner may be excluded from participating where required by law or the Promotion-Specific Terms.
---
23. ENTRY REQUIREMENTS
A valid entry must comply with the instructions provided for the relevant Giveaway.
Entry methods may include:
* Completing an online entry form
* Creating a customer account
* Subscribing to specified communications where legally permitted
* Purchasing an eligible product at its normal retail price
* Submitting specified information
* Completing a promotional activity
* Entering through an authorised social media promotion
Unless expressly permitted, incomplete, automated, fraudulent or duplicate entries may be invalid.
---
24. PURCHASE-BASED GIVEAWAYS
Some Giveaways may allow customers to receive an entry by purchasing an eligible product or service.
Where purchase is required:
* The requirement will be clearly stated
* Eligible products or transactions will be identified
* The applicable promotion period will be stated
* Any entry limits will be disclosed
Where required by applicable law, no additional entry fee will be charged beyond the normal retail purchase associated with the promotion.
---
25. FREE-ENTRY GIVEAWAYS
Some Giveaways may not require a purchase.
Where a Giveaway is free to enter, participants must follow the entry method stated in the Promotion-Specific Terms.
No purchase will improve a participant's chance of winning unless expressly permitted by applicable law and clearly disclosed in the promotion rules.
---
26. MULTIPLE ENTRIES
The number of entries permitted will be stated in the Promotion-Specific Terms.
A promotion may allow:
* One entry per person
* One entry per household
* One entry per customer account
* One entry per qualifying transaction
* Multiple valid entries
Participants must not use false identities, duplicate accounts, bots or other methods to obtain entries they are not entitled to receive.
---
27. RANDOM-DRAW GIVEAWAYS
Where a winner is selected by chance, the winner will be selected using the method stated in the Promotion-Specific Terms.
The draw will be conducted in accordance with applicable laws and any conditions applying to the promotion.
Where an authority, permit or registration is legally required, the relevant details will be obtained and displayed as required.
---
28. SKILL-BASED COMPETITIONS
Some promotions may determine a winner based on skill rather than chance.
Examples may include judging:
* Written responses
* Photographs
* Creative submissions
* Knowledge
* Originality
* Other stated criteria
Where a competition is skill-based, the judging criteria and applicable selection process will be described in the Promotion-Specific Terms.
Decisions will be made in accordance with those criteria.
---
29. PRIZES
The prize or prizes available will be described in the relevant Giveaway.
Prizes may include:
* Trading card products
* Pokémon products
* Graded cards
* Sealed products
* Collectibles
* Toys
* Store credit
* Gift cards
* Promotional merchandise
* Other products specified in the promotion
The advertised prize value may be based on the recommended retail price or reasonable market value at the commencement of the promotion.
Collectible product values may fluctuate after a promotion begins.
A change in subsequent market value does not change the winner's entitlement to the advertised prize.
---
30. PRIZE SUBSTITUTIONS
Prizes are not transferable or exchangeable unless otherwise stated or required by law.
A cash alternative will not necessarily be available.
If a prize becomes unavailable due to circumstances outside our reasonable control, JJs Collectables may provide a reasonably equivalent substitute where permitted by applicable law and any applicable promotion rules.
Where required, regulatory approval will be obtained before making a material change to a prize.
---
31. WINNER VERIFICATION
Before awarding a prize, JJs Collectables may reasonably verify that a potential winner:
* Meets the eligibility criteria
* Submitted a valid entry
* Complied with the Promotion-Specific Terms
* Is the person associated with the winning entry
* Has not used automated, fraudulent or prohibited methods
Proof of identity, age, residency or purchase may be requested where relevant to the Giveaway.
Failure to provide reasonably required verification may result in an entry being declared invalid where permitted by law.
---
32. WINNER NOTIFICATION
Winners will be contacted using the method stated in the Promotion-Specific Terms.
This may include:
* Email
* Telephone
* Customer account notification
* Social media
* Publication on our website
Participants are responsible for ensuring the contact information submitted with their entry is accurate.
JJs Collectables will make reasonable efforts to contact a winner.
---
33. ANNOUNCEMENT OF WINNERS
Where required by law or stated in the Promotion-Specific Terms, winner information may be published through:
* Our website
* Social media
* Email
* Other promotional channels
Information published will be limited to what is reasonably necessary or legally required.
Personal information will otherwise be handled in accordance with our Privacy Policy.
---
34. CLAIMING A PRIZE
Winners may be required to claim their prize within the period stated in the Promotion-Specific Terms.
Instructions for claiming the prize will be provided to the winner.
A winner should never transfer payment to JJs Collectables merely to receive a prize unless a clearly disclosed and lawful cost, such as an applicable delivery arrangement, formed part of the published Giveaway Terms.
Participants should contact us if they receive a suspicious message claiming to represent JJs Collectables.
---
35. UNCLAIMED PRIZES
If a winner cannot be contacted or does not claim a prize within the applicable period, the prize will be dealt with in accordance with:
* The Promotion-Specific Terms
* Applicable gaming or promotional laws
* Any conditions attached to an authority or permit
Where permitted, an unclaimed prize may be subject to a redraw or selection of another eligible winner.
Reasonable efforts will be made to contact the original winner before an unclaimed prize process is commenced.
---
36. PRIZE DELIVERY
Unless otherwise stated, physical prizes will be delivered to an eligible Australian delivery address provided by the winner.
Delivery arrangements may vary depending on:
* Prize size
* Prize value
* Winner location
* Carrier restrictions
* Promotion-Specific Terms
JJs Collectables may require signature delivery or other reasonable security measures for high-value prizes.
---
37. CONDITION OF COLLECTIBLE PRIZES
Where a prize consists of a collectible product, reasonable care will be taken when packaging and delivering the prize.
Collectible products may be subject to normal manufacturer variations.
Unless expressly stated, JJs Collectables does not guarantee:
* Future market value
* Resale value
* Investment performance
* Particular pull rates
* Grading outcomes for ungraded cards
Where a specific graded card forms the advertised prize, the grade and grading company will be identified where appropriate.
---
38. DISQUALIFICATION
JJs Collectables may disqualify an entry or participant where we reasonably determine that the participant has:
* Submitted fraudulent information
* Manipulated the entry process
* Used bots or automated entry tools
* Created duplicate accounts in breach of the rules
* Interfered with the promotion
* Attempted to obtain unauthorised entries
* Breached the Promotion-Specific Terms
* Engaged in unlawful conduct relating to the Giveaway
Disqualification decisions will be made reasonably and subject to applicable law.
---
39. TECHNICAL FAILURES
JJs Collectables is not responsible for entries that are not successfully received because of circumstances reasonably outside our control, including technical or telecommunications failures.
However, where a significant technical problem affects the integrity or fairness of a promotion, we may take reasonable steps to correct the issue.
Depending on the circumstances and applicable law, this could include extending, suspending, cancelling or rerunning part of a promotion.
---
40. SOCIAL MEDIA GIVEAWAYS
Some Giveaways may be promoted or conducted using social media platforms.
Unless expressly stated otherwise, a social media platform through which a Giveaway is advertised is not the promoter of the Giveaway.
Participants must comply with the applicable platform's terms and policies.
JJs Collectables will identify the official method of entry in the Promotion-Specific Terms.
Participants should be cautious of fraudulent accounts impersonating JJs Collectables.
---
41. PRIVACY AND PERSONAL INFORMATION
Personal information collected through Claim Sessions and Giveaways may be used for purposes including:
* Administering Claim Sessions
* Processing purchases
* Verifying eligibility
* Administering Giveaways
* Selecting and contacting winners
* Delivering prizes
* Detecting duplicate or fraudulent participation
* Maintaining promotion records
* Meeting legal or regulatory requirements
Personal information will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Entering a Giveaway does not automatically mean that a participant has consented to unrelated marketing communications.
Where marketing consent is requested, this will be dealt with separately and in accordance with applicable law.
---
42. PUBLICITY
A Giveaway may request that a winner participate in reasonable promotional activities, such as being identified as the winner.
Any material publicity requirement will be stated in the Promotion-Specific Terms.
The use of a winner's personal information, photograph or other content for promotional purposes will be subject to applicable consent and privacy requirements.
---
43. CHANGES TO A GIVEAWAY
JJs Collectables may modify, suspend or cancel a Giveaway where reasonably necessary because of circumstances including:
* Technical failures
* Fraud or manipulation
* Security incidents
* Prize unavailability
* Events outside our reasonable control
* Legal or regulatory requirements
Any change will be made subject to applicable law and any regulatory approval that may be required.
Where practicable, affected participants will be informed of material changes.
---
44. PROMOTIONAL AUTHORITIES AND LEGAL REQUIREMENTS
JJs Collectables will conduct Giveaways and trade promotions subject to applicable Australian laws and regulatory requirements.
Where a promotion requires an authority, permit, registration or other regulatory approval, the appropriate approval will be obtained before the promotion is conducted or advertised where required.
Any authority or permit number required to appear in advertising or promotion rules will be displayed accordingly.
Eligibility may be restricted to particular Australian states or territories where necessary to comply with applicable requirements.
---
45. AUSTRALIAN CONSUMER LAW
Nothing in these Claim Sessions & Giveaways Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Advertising relating to Claim Sessions and Giveaways will be intended to accurately describe the available products, prizes and material participation conditions.
---
46. CHANGES TO THESE TERMS
JJs Collectables may update these Claim Sessions & Giveaways Terms from time to time to reflect changes to:
* Our website
* Claim Session systems
* Product release processes
* Giveaway processes
* Security systems
* Applicable laws
* Regulatory requirements
The latest version will be published on our website with the date it was last updated.
Where a Giveaway has already commenced, the Promotion-Specific Terms applying to that Giveaway will continue to govern it subject to any lawful and properly notified amendments.
---
47. CONTACT US
For questions regarding a Claim Session or Giveaway, please contact:
JJs Collectables & Toys
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
When contacting us about a Claim Session, please include your order or Claim information where applicable.
When contacting us about a Giveaway, please include the name of the relevant promotion.
