1. ACCEPTANCE OF TERMS
By accessing and using the JJs Collectables website (jjscollectables.com.au) or visiting our physical stores, you accept and agree to be bound by the terms and provisions of this agreement.
If you do not agree to abide by these Terms and Conditions, please do not use our website, services, or visit our stores.
2. COMPANY INFORMATION
Business Name: JJs Collectables & Toys
Address: 4 Columbia Court, Norwest NSW 2153
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
3. DEFINITIONS
"Company," "we," "us," or "our" refers to JJs Collectables & Toys.
"Customer," "you," or "your" refers to the individual accessing our website, purchasing from us, or visiting our stores.
"Products" refers to all trading cards, collectibles, toys, accessories, and merchandise offered by JJs Collectables.
"Services" refers to all services provided by JJs Collectables, including but not limited to retail sales, online sales, trading, buyback services, and customer support.
4. PRODUCT INFORMATION AND AVAILABILITY
4.1 Product Categories
We specialise in:
Trading Card Games (TCG): Pokémon
Toys: Pokémon, Lego, Digimon, Yu-Gi-Oh! and Beyblade X
Sports Cards: NRL
Collectibles: Funko Pop! figures
Accessories: Binders and card protection supplies
Card categories including graded, sealed, and single cards
4.2 Product Authenticity
We guarantee that products sold by JJs Collectables are genuine. Products are sourced through authorised distributors, suppliers, or other reputable sources.
4.3 Product Availability
Product availability is subject to stock levels.
Prices are subject to change without notice.
We reserve the right to limit quantities purchased.
Product images are provided for illustrative purposes and may vary from the actual item received.
5. PRICING AND PAYMENT
5.1 Pricing
All prices are displayed in Australian Dollars (AUD).
Prices include GST where applicable.
Shipping costs are additional unless otherwise stated and are calculated at checkout.
5.2 Payment Methods
We accept payments through:
PayPal
Cash for in-store purchases
CommBank Mini for vendor card shows
5.3 Payment Processing
Payment must be received in full before an order is dispatched.
We reserve the right to refuse or restrict a payment method where reasonably necessary.
Online transactions are processed using secure third-party payment services.
6. ORDERING AND PURCHASING
6.1 Online Orders
Orders may be placed through our website 24 hours a day, seven days a week.
Order confirmation will be sent to the email address provided by the customer.
We reserve the right to cancel an order where a product is unavailable, an incorrect price has been displayed, or another genuine processing error has occurred.
6.2 Order Accuracy
Customers are responsible for providing accurate shipping, billing, and contact information.
Errors in customer-provided information may result in delivery delays or additional charges.
7. SHIPPING AND DELIVERY
7.1 Shipping Areas
We offer Australia-wide shipping.
International shipping may be available upon request or where offered through the website.
7.2 Processing Time
Orders are generally processed within 24–48 hours following payment confirmation.
Processing times exclude weekends and public holidays.
7.3 Delivery
Delivery times vary depending on the delivery location and shipping method selected.
Delivery estimates provided by postal or courier services are indicative only and may be subject to delays outside our reasonable control.
Customers are responsible for ensuring the delivery address provided is accurate.
7.4 Shipping Costs
Shipping costs are calculated based on factors including weight, size, destination, and delivery method.
Free shipping thresholds or promotional shipping offers may apply where advertised.
8. RETURNS AND EXCHANGES
8.1 Return Policy
We do not accept change-of-mind returns.
Returns for sealed Trading Card Game (TCG) products are not accepted for change-of-mind purposes due to the risk of tampering, opening, or resealing.
Pre-ordered items cannot be cancelled or refunded for change-of-mind purposes once the order has been confirmed, except where required by Australian Consumer Law.
Nothing in this policy excludes or limits any rights or remedies available to customers under Australian Consumer Law.
8.2 Exchanges
Exchanges are subject to stock availability and our Returns Policy.
Price differences may apply where an exchange is made for a higher-value product.
Nothing in this section limits a customer's rights under Australian Consumer Law.
8.3 Refunds
Approved refunds will generally be returned to the original payment method.
Refund processing may take approximately 5–10 business days depending on the payment provider.
Shipping costs are generally non-refundable for change-of-mind matters, but this does not affect any rights a customer may have where goods are faulty, damaged, incorrectly described, or otherwise covered by Australian Consumer Law.
9. TRADING AND BUYBACK SERVICES
9.1 Trading
We may offer trading services for eligible products.
Trade values are determined at our discretion based on factors including current market conditions, demand, rarity, authenticity, and condition.
All items offered for trade must be authentic and in an acceptable condition.
We reserve the right to decline any item offered for trade.
9.2 Buyback Policy
We may purchase selected collectibles and trading cards from customers.
Buyback prices are determined according to current market value, condition, demand, and other relevant factors.
We reserve the right to refuse any buyback transaction.
Proof of identity may be requested where reasonably required.
10. WEBSITE TERMS
10.1 Account Creation
Customers may create an account to assist with ordering, managing account details, and tracking orders.
Customers are responsible for maintaining the confidentiality and security of their account credentials.
Customers should notify us if they believe their account has been accessed without authorisation.
Unless otherwise approved, customers should maintain only one account.
10.2 Website Usage
The website is intended primarily for personal and lawful use.
Prohibited activities include, but are not limited to:
Automated data collection, scraping, or extraction without permission.
Attempting to interfere with website functionality or security.
Circumventing product limits, purchasing restrictions, queues, or anti-bot systems.
Creating multiple accounts for the purpose of bypassing purchasing restrictions.
Fraudulent transactions or activity.
Using the website for any unlawful purpose.
11. INTELLECTUAL PROPERTY
11.1 Trademarks
Product names, logos, trademarks, characters, and brands displayed on our website may be the property of their respective owners.
The JJs Collectables & Toys business name, branding, original graphics, and logo are our intellectual property unless otherwise stated.
11.2 Website Content
Original website content, including text, graphics, photography, design elements, and other materials, may be protected by copyright and other intellectual property laws.
Reproduction, distribution, modification, or commercial use of our original content without permission is prohibited.
12. PRIVACY
12.1 Information Collection
We collect personal information reasonably necessary to process orders, manage customer accounts, communicate with customers, provide our services, prevent fraud, and operate our business.
Personal information will be handled in accordance with applicable Australian privacy laws and our Privacy Policy.
12.2 Information Use
Personal information may be used for:
Processing and delivering orders.
Customer service and account management.
Transactional communications.
Fraud prevention and website security.
Marketing communications where the customer has provided consent or where otherwise permitted by law.
We do not sell customers' personal information to third parties.
13. LIABILITY AND WARRANTIES
13.1 Product Warranties
Products may be covered by manufacturer warranties and guarantees available under Australian Consumer Law.
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under Australian Consumer Law.
13.2 Limitation of Liability
To the extent permitted by law:
JJs Collectables is not responsible for loss arising from circumstances outside our reasonable control.
We are not liable for indirect or consequential losses where liability may lawfully be excluded.
Any limitation of liability contained in these Terms and Conditions is subject to rights and remedies that cannot be excluded under Australian Consumer Law.
14. DISPUTE RESOLUTION
14.1 Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Subject to any applicable consumer rights, disputes relating to these Terms and Conditions will be subject to the jurisdiction of the courts and tribunals of New South Wales.
14.2 Resolution Process
We encourage customers to contact us directly if they experience an issue with an order, product, or service.
We will attempt to resolve complaints reasonably and in good faith.
Where appropriate, disputes may be referred to mediation or another dispute resolution process before court proceedings are commenced.
15. FORCE MAJEURE
To the extent permitted by law, we are not responsible for delays or failures in performance caused by events outside our reasonable control.
These events may include natural disasters, severe weather, fire, flood, war, terrorism, industrial disputes, government actions, transportation disruptions, supply-chain interruptions, telecommunications failures, or other circumstances beyond our reasonable control.
16. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed or limited to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
17. MODIFICATIONS
We reserve the right to update or modify these Terms and Conditions from time to time.
Changes will be published on our website together with an updated effective or "Last Updated" date.
Where required by law, material changes will be communicated to customers appropriately.
Continued use of our website or services following an update constitutes acceptance of the revised Terms and Conditions, subject to applicable law.
18. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us:
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
19. ACKNOWLEDGMENT
By using our website, purchasing our products, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer rights or guarantees available under applicable Australian law.
