1. ABOUT THIS POLICY
This Shipping & Delivery Policy explains how JJs Collectables & Toys ("JJs Collectables", "we", "us" or "our") processes, packs and delivers orders placed through jjscollectables.com.au.
We understand that many of the products we sell are collectible, limited, graded or sealed items where condition is important. We take reasonable care when preparing and packaging orders to help ensure products arrive safely.
This policy should be read together with our Terms and Conditions, Returns Policy and Privacy Policy.
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2. SHIPPING WITHIN AUSTRALIA
JJs Collectables offers shipping to eligible residential, business and other deliverable addresses throughout Australia.
Available shipping methods and charges will be displayed at checkout where applicable.
Shipping availability may depend on:
* Delivery location
* Product size and weight
* Order value
* Product type
* Carrier availability
* Delivery restrictions
* Promotional shipping offers
We reserve the right to change the shipping services offered through our website from time to time.
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3. ORDER PROCESSING
Orders for products that are in stock are generally processed within 24–48 hours after payment has been successfully confirmed.
Processing times do not include weekends or public holidays.
Orders placed during:
* Major product releases
* Limited drops
* Promotional events
* Sales
* Holiday periods
* High-volume trading periods
may require additional processing time.
Once an order has been packed and lodged with the relevant delivery provider, customers will generally receive a shipping confirmation containing tracking information where tracking is available.
An order being marked as confirmed does not necessarily mean it has been dispatched.
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4. SHIPPING COSTS
Shipping costs are calculated at checkout based on factors that may include:
* Delivery destination
* Parcel weight
* Parcel dimensions
* Product type
* Order value
* Shipping service selected
The applicable shipping cost will be displayed before an online order is submitted.
From time to time, JJs Collectables may offer:
* Free shipping
* Reduced shipping rates
* Promotional shipping
* Free shipping above a specified order value
Any conditions applying to a shipping promotion will be displayed with the relevant offer.
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5. DELIVERY TIMEFRAMES
Delivery timeframes shown on our website or provided by a delivery carrier are estimates unless expressly stated otherwise.
Delivery times may vary depending on:
* Customer location
* Shipping method
* Carrier network conditions
* Weekends and public holidays
* Severe weather
* Natural disasters
* Peak delivery periods
* Transport interruptions
* Other circumstances outside our reasonable control
Estimated delivery times begin after an order has been processed and dispatched, not from the time the order is placed.
We recommend allowing additional time during major sales, product releases and holiday periods.
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6. ORDER TRACKING
Where tracking is available, tracking information will generally be provided after your order has been dispatched.
Customers are responsible for monitoring tracking information and ensuring someone is available to receive the parcel where required.
Tracking information may take some time to become active after a parcel has been lodged with the carrier.
If tracking has not updated for an extended period or your parcel appears to be delayed, please contact us at:
Email: info@jjscollectables.com.au
We may contact the delivery provider and assist with investigating the shipment.
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7. DELIVERY ADDRESSES
Customers are responsible for checking that the delivery information submitted with their order is accurate.
This includes:
* Recipient name
* Street address
* Unit or apartment number
* Suburb
* State
* Postcode
* Contact information
Please review your delivery address carefully before submitting an order.
If you notice an error after placing an order, contact us as soon as possible at:
Email: info@jjscollectables.com.au
We will make reasonable efforts to update the address where the order has not yet been dispatched.
Once an order has entered the delivery network, we may be unable to change its destination.
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8. INCORRECT OR INCOMPLETE ADDRESSES
If an order is returned to JJs Collectables because the customer supplied an incorrect or incomplete delivery address, we will contact the customer to discuss available options.
Where the delivery failure resulted from incorrect information supplied by the customer, additional shipping charges may apply before the order is sent again.
If an address error was caused by JJs Collectables, we will arrange an appropriate solution at no additional shipping cost to the customer.
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9. SAFE DROP AND AUTHORITY TO LEAVE
Depending on the delivery provider and shipping service selected, customers may be able to request that a parcel be left at the delivery address without obtaining a signature.
Where a customer directly authorises a carrier to leave a parcel in a nominated location, the carrier may deliver the parcel in accordance with that authority.
Customers should carefully consider whether an unattended delivery location is safe and suitable, particularly for high-value or collectible products.
Nothing in this section excludes any rights available to customers under Australian Consumer Law.
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10. PACKAGING OF COLLECTIBLE PRODUCTS
We recognise that product condition is particularly important when purchasing trading cards and collectibles.
JJs Collectables takes reasonable care when packaging products for delivery.
Depending on the product, packaging may include appropriate protective materials designed to minimise movement and help protect products during transit.
Products requiring particular care may include:
* Pokémon TCG products
* Sealed booster boxes
* Elite Trainer Boxes and similar sealed products
* Single trading cards
* Graded cards
* Sports cards
* Funko Pop! figures
* Collectible toys
* Other limited or high-value items
Protective packaging methods may vary depending on the size, value, weight and nature of the order.
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11. SEALED TRADING CARD PRODUCTS
We take reasonable care when packaging sealed Trading Card Game products to protect the condition of the item during delivery.
Minor manufacturing variations or imperfections that originate from the manufacturer may occur with sealed products.
However, if a product arrives materially damaged during delivery, customers should contact us in accordance with Section 15 – Items Damaged During Delivery.
Nothing in this policy limits any rights or remedies available under Australian Consumer Law.
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12. GRADED CARDS AND HIGH-VALUE COLLECTIBLES
Additional care may be taken when packaging graded cards and other high-value collectible products.
Where appropriate, JJs Collectables may use:
* Additional protective packaging
* Tracked shipping
* Signature delivery
* Additional carrier services
depending on the nature and value of the order.
For security reasons, we may also contact a customer to confirm information associated with an unusually high-value order before dispatch.
This may delay dispatch while appropriate verification is completed.
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13. PRE-ORDERS
Products marked as Pre-Order are not immediately available for dispatch.
Any release or expected dispatch date displayed for a pre-order is based on information available to JJs Collectables at the time and may be subject to change.
Release dates may be affected by:
* Manufacturers
* Distributors
* Suppliers
* Allocation changes
* Freight delays
* Release-date changes
* Events outside our reasonable control
We will make reasonable efforts to fulfil pre-orders as close as practicable to the expected release or availability date.
We cannot guarantee that a manufacturer or distributor will not change a release date or product allocation after an order has been placed.
If we become unable to supply a pre-ordered product, or there is a significant supply issue, we will contact affected customers and provide an appropriate resolution in accordance with applicable Australian Consumer Law.
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14. ORDERS CONTAINING PRE-ORDER AND IN-STOCK PRODUCTS
Where an order contains both pre-order and immediately available products, the timing of dispatch may depend on the shipping options offered during checkout.
Where products are being shipped together, the order may not be dispatched until all products included in that shipment are available.
Customers should review the relevant product information and checkout options before completing an order.
Where separate shipping is available and selected, additional shipping charges may apply.
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15. ITEMS DAMAGED DURING DELIVERY
If your order arrives damaged, please contact us as soon as reasonably possible after receiving the parcel.
Contact:
Email: info@jjscollectables.com.au
Where possible, please provide:
* Your order number
* Your name
* A description of the damage
* Photographs of the product
* Photographs of the external packaging
* Photographs of any internal protective packaging
* Any relevant information about the condition in which the parcel was delivered
Please retain the product and packaging while we investigate the issue, as the delivery provider may require photographs or other information.
We will assess the matter and provide an appropriate remedy where required, which may include a replacement, refund or other resolution depending on the circumstances and applicable Australian Consumer Law.
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16. LOST OR MISSING DELIVERIES
If tracking indicates that your parcel has not progressed for an extended period or you believe your parcel may have been lost, please contact:
Email: info@jjscollectables.com.au
We may commence an investigation with the relevant delivery provider.
Customers may be asked to provide information reasonably required to assist with the investigation.
If a parcel is confirmed as lost, or the order otherwise cannot be supplied within the required or reasonable timeframe, we will provide an appropriate resolution having regard to the circumstances and applicable Australian Consumer Law.
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17. PARCEL MARKED DELIVERED BUT NOT LOCATED
If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first:
* Checking around the delivery location
* Checking any designated safe-drop location
* Checking with other members of the household or workplace
* Checking with building management or reception where applicable
* Reviewing any delivery photograph or carrier notification
If the parcel still cannot be located, please contact us.
We may assist by lodging an enquiry with the relevant delivery provider.
The outcome will depend on the circumstances of the delivery, including the delivery service used and any delivery instructions provided.
Nothing in this section limits any rights available under Australian Consumer Law.
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18. INCORRECT ITEMS
If you receive an item different from the product you ordered, please contact us as soon as reasonably possible.
Contact:
Email: info@jjscollectables.com.au
Please include your order number and details of the incorrect product received.
Where an incorrect item has been supplied by JJs Collectables, we will arrange an appropriate resolution and any reasonable return shipping required will be handled at our cost.
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19. MISSING ITEMS FROM AN ORDER
If an item appears to be missing from your delivery, please check:
* The contents of all packaging
* Any separate parcels associated with your order
* Your shipping confirmation
* Your order information
Some orders may be dispatched in more than one parcel.
If an item remains unaccounted for, please contact:
Email: info@jjscollectables.com.au
Please provide your order number and details of the missing item.
We will investigate the order and arrange an appropriate resolution where required.
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20. RETURNED TO SENDER
A parcel may be returned to JJs Collectables for reasons including:
* An incorrect address
* An incomplete address
* Failure to collect the parcel
* Delivery attempts being unsuccessful
* The recipient being unknown at the address
* Carrier restrictions
If a parcel is returned to us, we will contact the customer to determine the appropriate next step.
Where the return occurred because of incorrect information provided by the customer or a failure to collect the parcel, reasonable additional shipping charges may apply if the customer requests redelivery.
This does not apply where JJs Collectables or the delivery provider was responsible for the delivery problem or where doing so would be inconsistent with Australian Consumer Law.
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21. INTERNATIONAL SHIPPING
JJs Collectables primarily provides shipping within Australia.
International shipping may be offered for selected products or destinations where specifically made available.
Where international shipping is available:
* Delivery times may be longer
* Tracking availability may vary
* Customs processing may delay delivery
* Import restrictions may apply
* Duties, taxes or customs charges may apply
Unless otherwise stated or required by applicable law, customers are responsible for checking applicable import requirements and any customs duties or taxes imposed by the destination country.
International shipping availability may be changed or withdrawn at any time.
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22. SHIPPING RESTRICTIONS
Certain products may be unavailable for delivery to particular locations due to:
* Carrier restrictions
* Product restrictions
* Manufacturer or distributor conditions
* International import requirements
* Delivery network limitations
* Other legal or logistical requirements
Where we cannot ship an order to the nominated destination, we will contact the customer to discuss available options.
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23. DELAYS OUTSIDE OUR CONTROL
While we work to dispatch orders promptly, some delivery delays may occur due to events outside our reasonable control.
These may include:
* Severe weather
* Natural disasters
* Carrier network disruptions
* Industrial action
* Transportation interruptions
* Major public events
* Public holidays
* Government restrictions
* Supplier delays
* Unusually high parcel volumes
Where we become aware of a significant issue affecting an order, we will make reasonable efforts to assist the customer.
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24. AUSTRALIAN CONSUMER LAW
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where goods are not delivered, arrive damaged, are incorrectly supplied or otherwise fail to meet an applicable consumer guarantee, customers may be entitled to a remedy under Australian Consumer Law.
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25. CHANGES TO THIS POLICY
JJs Collectables may update this Shipping & Delivery Policy from time to time to reflect changes to:
* Shipping providers
* Delivery services
* Our website
* Our products
* Our fulfilment processes
* Applicable laws and regulations
The latest version will be published on our website with the date it was last updated.
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26. CONTACT US
For questions or concerns regarding shipping or delivery, please contact:
JJs Collectables & Toys
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
