1. ABOUT THIS PRIVACY POLICY
JJs Collectables & Toys ("JJs Collectables", "we", "us" or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with JJs Collectables, including when you:
* Visit or use jjscollectables.com.au
* Create or manage a customer account
* Purchase products from us
* Place a pre-order
* Participate in a limited product release or product claim
* Enter a promotion, competition or giveaway
* Contact our customer service team
* Subscribe to marketing communications
* Sell or trade eligible products to us
* Interact with us at events, card shows or other retail locations
We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we will handle personal information consistently with those requirements.
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2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with JJs Collectables.
Information we may collect includes:
* Full name
* Email address
* Telephone number
* Shipping address
* Billing address
* Customer account details
* Order and purchase history
* Shopping cart and wishlist information
* Pre-order information
* Product claim or limited-release participation
* Payment and transaction information
* Customer service enquiries and correspondence
* Returns, refunds and dispute information
* Competition, promotion or giveaway entries
* Marketing preferences and communication consent
* IP address
* Browser and device information
* Website activity and interaction information
* Account login and security information
* Fraud-prevention information
* Information relating to attempts to circumvent product limits or purchasing restrictions
We aim to collect only the information reasonably necessary to operate our business, provide our products and services, protect our customers and systems, and meet applicable legal obligations.
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3. CUSTOMER ACCOUNTS
Customers may create an account with JJs Collectables to access features including easier checkout, saved delivery information, order history, order tracking and other account services.
When you create an account, we may collect information including your name, email address, contact information, delivery information and account credentials.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.
We may maintain records relating to account activity for security, fraud-prevention and customer service purposes.
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4. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method selected, information necessary to process your payment may be provided directly to the relevant payment provider.
JJs Collectables does not intend to directly store complete customer credit or debit card numbers on its own systems.
Payment providers may collect and process personal and financial information in accordance with their own privacy policies, terms and security practices.
We may receive limited transaction information from payment providers, such as:
* Payment status
* Transaction reference
* Payment method
* Transaction amount
* Refund information
This information may be retained as part of our order, accounting and transaction records.
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5. HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information directly from you when you:
* Create or update an account
* Place an order
* Make a payment
* Provide shipping or billing information
* Contact us
* Subscribe to communications
* Enter a competition, giveaway or promotion
* Participate in a limited product release
* Make a product claim
* Request a refund or other customer service assistance
* Offer a product to us for trade or buyback
* Interact with us at an event, card show or retail location
We may also collect certain technical information automatically when you use our website.
This may include your IP address, browser type, device information, website activity, login activity and other technical information necessary for website functionality, security, analytics and fraud prevention.
In some circumstances, information may also be provided to us by third parties involved in providing our services, such as payment processors, delivery providers or technology service providers.
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6. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
* Creating and managing customer accounts
* Processing and fulfilling orders
* Processing payments
* Managing pre-orders
* Delivering products
* Providing order confirmations and shipping updates
* Managing customer enquiries
* Providing customer support
* Processing returns, exchanges and refunds
* Maintaining customer order history
* Operating product claim systems
* Managing limited and exclusive product releases
* Managing competitions, promotions and giveaways
* Applying product quantity and purchase restrictions
* Identifying and preventing duplicate orders
* Detecting fraudulent transactions
* Detecting bots and automated purchasing activity
* Preventing misuse of customer accounts
* Protecting the security of our website
* Investigating suspicious activity
* Improving our website and customer experience
* Analysing website usage and performance
* Managing inventory and product demand
* Maintaining financial and accounting records
* Complying with applicable legal and regulatory requirements
* Sending marketing communications where permitted
* Operating, protecting and improving our business
We will not use personal information for an unrelated purpose unless permitted or required by law or you have provided appropriate consent.
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7. LIMITED PRODUCT RELEASES, PURCHASE LIMITS AND ANTI-BOT SYSTEMS
JJs Collectables may offer products in limited quantities or through exclusive releases, pre-orders, product claims or promotional events.
To help provide customers with fair access to limited products, we may use systems designed to identify:
* Duplicate accounts
* Duplicate orders
* Attempts to exceed product quantity limits
* Automated purchasing tools or bots
* Fraudulent transactions
* Suspicious account activity
* Attempts to circumvent purchasing restrictions
Information used for these purposes may include:
* Customer account information
* Name
* Email address
* Shipping and billing information
* IP address
* Device or browser information
* Order history
* Product claim history
* Purchase quantities
* Account activity
* Website interaction information
Where activity appears to breach our purchasing conditions or Terms and Conditions, an order or product claim may be flagged, held for review, restricted or cancelled.
These controls are designed to protect the integrity of limited releases and provide legitimate customers with a fair opportunity to purchase limited products.
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8. AUTOMATED SYSTEMS AND DECISION-MAKING
JJs Collectables may use automated systems to assist with the operation and security of our website.
These systems may assist us with activities including:
* Fraud detection
* Bot detection
* Duplicate account identification
* Duplicate order identification
* Product quantity restrictions
* Website security
* Payment risk assessment
* Identifying suspicious transactions or account activity
An automated system may flag an order, account or product claim for further action where activity appears unusual or inconsistent with our purchasing conditions.
Where required by applicable privacy law, we will provide appropriate information about automated decisions that use personal information and could significantly affect an individual's rights or interests.
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9. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate and improve our services.
Cookies and similar technologies may be used for purposes including:
* Keeping customers signed into their accounts
* Maintaining shopping cart information
* Remembering website preferences
* Website security
* Fraud and bot detection
* Website functionality
* Website performance monitoring
* Analytics
* Understanding how customers use our website
* Improving the customer experience
* Measuring the effectiveness of marketing activities where applicable
Some cookies are necessary for our website and online store to operate correctly.
Third-party technology providers may also use cookies or similar technologies in connection with services they provide to us.
Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect the functionality of our website.
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10. DISCLOSURE OF PERSONAL INFORMATION
JJs Collectables does not sell customer personal information.
We may disclose personal information where reasonably necessary to organisations that assist us in providing our products, services and business operations.
These organisations may include:
* Payment processors
* Financial institutions
* Shipping and courier providers
* Website hosting providers
* Cloud infrastructure providers
* Email and communications providers
* Website analytics providers
* IT service providers
* Cybersecurity providers
* Fraud-prevention providers
* Customer support providers
* Accountants, lawyers and professional advisers
* Government agencies, regulators or law enforcement authorities where required or authorised by law
We seek to limit the information provided to third parties to information reasonably required for them to provide the relevant service.
Third-party providers may handle information in accordance with their own privacy policies and legal obligations.
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11. OVERSEAS PROCESSING AND DISCLOSURE
Some technology, cloud hosting, payment, analytics, communications, security or other service providers used by JJs Collectables may operate outside Australia or use infrastructure located outside Australia.
As a result, personal information may in some circumstances be processed, accessed or stored outside Australia.
The locations involved may vary depending on the service provider and infrastructure used.
Where Australian privacy law requires us to take particular steps in relation to an overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
We may update this Privacy Policy as our service providers or overseas data-handling arrangements change.
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12. MARKETING COMMUNICATIONS
Where permitted by law, JJs Collectables may send customers information about:
* New products
* Upcoming releases
* Pre-orders
* Limited product releases
* Special offers
* Promotions
* Giveaways
* Competitions
* Events
* Other JJs Collectables news
We will obtain consent to send marketing communications where required.
Customers may unsubscribe from marketing communications at any time using the unsubscribe function contained within the relevant communication or by contacting us.
We will process unsubscribe requests in accordance with applicable Australian law.
Unsubscribing from marketing communications will not prevent us from sending necessary service or transactional communications relating to matters such as:
* Orders
* Payments
* Shipping
* Account security
* Product claims
* Returns
* Refunds
* Customer service enquiries
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13. SECURITY OF PERSONAL INFORMATION
JJs Collectables takes reasonable steps to protect personal information from:
* Misuse
* Interference
* Loss
* Unauthorised access
* Unauthorised modification
* Unauthorised disclosure
Depending on the information and systems involved, security measures may include:
* Account authentication
* Access controls
* Secure hosting infrastructure
* Encrypted connections
* Payment processing through specialist providers
* Security monitoring
* Fraud detection
* Restricted administrative access
* Software and infrastructure security controls
While we take reasonable security precautions, no website, electronic communication or online storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their passwords and account credentials and should contact us promptly if they believe their account has been compromised.
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14. RETENTION AND DELETION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, legal, taxation, accounting, security, fraud-prevention or regulatory purposes.
Different information may be retained for different periods depending on its purpose and any applicable legal requirements.
When personal information is no longer reasonably required, we will take reasonable steps, where appropriate, to securely delete, destroy or de-identify it.
Some transaction and business records may need to be retained for longer periods where required by law.
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15. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.
Customers may also be able to update certain information directly through their JJs Collectables customer account.
Requests can be submitted to:
Email: info@jjscollectables.com.au
We may need to verify your identity before providing access to personal information or making requested changes.
In some circumstances, we may be permitted or required by law to refuse access to particular information. Where applicable, we will provide an explanation for that decision.
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16. PRIVACY COMPLAINTS
If you have concerns about how JJs Collectables has collected, used, stored, disclosed or otherwise handled your personal information, please contact us.
Email: info@jjscollectables.com.au
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints in good faith and seek to respond within a reasonable period.
Where the Privacy Act applies to JJs Collectables and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
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17. DATA BREACHES
JJs Collectables takes the security of personal information seriously.
If we become aware of unauthorised access to, unauthorised disclosure of, or loss of personal information, we will take reasonable steps to investigate, contain and respond to the incident.
Depending on the circumstances, this may include:
* Securing affected systems or accounts
* Investigating what information was involved
* Taking steps to reduce potential harm
* Reviewing our security controls
* Contacting affected customers where appropriate
Where required under applicable Australian law, we will notify affected individuals and the Office of the Australian Information Commissioner or other relevant authorities.
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18. CHILDREN AND YOUNG PEOPLE
Many of the products sold by JJs Collectables may appeal to children and young people.
We do not seek to collect unnecessary personal information from children.
Where a child or young person is not capable of understanding the nature and consequences of providing personal information or entering into a transaction, a parent or guardian should assist them when creating an account, purchasing products or providing personal information to us.
We encourage parents and guardians to supervise children's use of online shopping services where appropriate.
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19. SOCIAL MEDIA AND THIRD-PARTY SERVICES
JJs Collectables may maintain accounts or pages on third-party platforms and social media services.
Information you provide directly to a third-party platform is subject to that platform's privacy policies and terms.
Our website may also contain links to external websites or third-party services.
JJs Collectables is not responsible for the privacy practices, security or content of external websites or services that we do not control.
We encourage customers to review the privacy policies of third-party services before providing personal information to them.
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20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
* Our business
* Our products and services
* Our website
* Our technology
* Our service providers
* Our information-handling practices
* Applicable laws and regulatory requirements
The latest version will be published on our website and will display the date it was last updated.
We encourage customers to review this Privacy Policy periodically.
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21. CONTACT US
For questions, requests or complaints relating to privacy or this Privacy Policy, please contact:
JJs Collectables & Toys
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
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22. ACKNOWLEDGMENT
By using our website or providing personal information to JJs Collectables, you acknowledge that you have had the opportunity to review this Privacy Policy.
This Privacy Policy should be read together with our Terms and Conditions and any other policies or notices made available in connection with particular products, services, promotions or website features.
