1. ABOUT THESE PRE-ORDER TERMS
These Pre-Order Terms apply to products identified as Pre-Order and purchased through JJs Collectables & Toys ("JJs Collectables", "we", "us" or "our").
A pre-order allows a customer to purchase or reserve a product before that product is available for general dispatch.
By placing a pre-order with JJs Collectables, you acknowledge and agree to these Pre-Order Terms.
These terms should be read together with our:
* Terms and Conditions
* Shipping & Delivery Policy
* Returns and Refunds Policy
* Privacy Policy
Nothing in these Pre-Order Terms excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
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2. WHAT IS A PRE-ORDER?
A pre-order is an order placed for a product that has not yet been released, received by JJs Collectables or made available for immediate dispatch.
Pre-order products may include:
* Pokémon Trading Card Game products
* Booster boxes
* Elite Trainer Boxes
* Collection boxes
* Tins
* Special sets
* Limited-edition products
* Toys
* Collectibles
* Sports cards
* Funko Pop! figures
* Other products advertised as Pre-Order
A product's Pre-Order status will generally be identified on the relevant product page before purchase.
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3. PAYMENT FOR PRE-ORDERS
Unless otherwise stated on the product page, full payment is required when a pre-order is placed.
Your payment secures your order subject to:
* Successful payment processing
* Product availability
* Supplier or distributor allocation
* Compliance with any purchase limits
* Compliance with our Terms and Conditions
* Fraud and security checks
An order confirmation means we have received your pre-order. It does not mean that the product has been received from our supplier or dispatched.
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4. PRE-ORDER PRICING
The price displayed when your pre-order is placed will generally be the price charged for that order.
If the retail or market price of a product later increases, customers with a confirmed pre-order will not ordinarily be required to pay the difference.
Similarly, subsequent changes in market value do not automatically entitle a customer to cancel or obtain a refund for a confirmed pre-order.
From time to time, JJs Collectables may offer a product at a different promotional or retail price after a pre-order has been placed. Unless otherwise stated, later promotional pricing does not retrospectively apply to existing orders.
Where a genuine pricing or listing error has occurred, we may contact affected customers to explain the issue and provide an appropriate resolution.
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5. EXPECTED RELEASE DATES
Any release date, arrival date or dispatch date displayed for a pre-order is an estimate based on information available to us at the time.
Release dates may be changed by:
* Manufacturers
* Publishers
* Distributors
* Suppliers
* Freight providers
* Other parties involved in the product's release or supply
JJs Collectables does not control manufacturer or distributor release dates.
A change to an expected release date does not necessarily mean that the product has been cancelled.
Where we become aware of a significant change to an expected release date, we may update the product page or notify affected customers.
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6. RELEASE DATE DOES NOT ALWAYS MEAN DELIVERY DATE
A manufacturer's official release date is not necessarily the date on which a customer's order will be delivered.
Depending on the product and supplier arrangements:
1. The manufacturer releases the product.
2. The distributor receives or releases stock.
3. JJs Collectables receives its allocated stock.
4. Stock is processed and prepared for customer orders.
5. Orders are packed and dispatched.
6. The delivery carrier transports the parcel to the customer.
Customers should therefore allow reasonable processing and delivery time in addition to the advertised product release date.
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7. SUPPLIER AND DISTRIBUTOR ALLOCATIONS
Some collectible products, particularly high-demand Trading Card Game products, are supplied to retailers on an allocation basis.
This means a distributor or supplier may confirm an anticipated quantity and later reduce the quantity ultimately supplied to JJs Collectables.
We take reasonable steps to manage pre-order quantities responsibly and avoid knowingly selling stock that we do not expect to receive.
However, supplier allocations can change after pre-orders have been accepted.
If our confirmed or anticipated allocation is reduced and we become unable to fulfil all affected pre-orders, we will contact affected customers and provide an appropriate resolution.
This may include:
* Fulfilling the order where sufficient stock becomes available
* Offering an alternative product where appropriate and accepted by the customer
* Offering to wait for additional confirmed stock where appropriate
* Providing a refund for products we are unable to supply
We will not require a customer to accept a substitute product.
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8. LIMITED AND HIGH-DEMAND PRODUCTS
Pre-orders for limited or high-demand products may be subject to purchasing restrictions.
These restrictions may include:
* Maximum units per customer
* Maximum units per household
* One order per customer
* One account per customer
* Restrictions applying across multiple orders
* Other product-specific limits displayed on the website
Purchase limits are intended to provide fair access to limited products.
Orders may be reviewed where we reasonably believe a customer has attempted to circumvent these limits.
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9. DUPLICATE ORDERS AND MULTIPLE ACCOUNTS
Customers must not use multiple accounts, email addresses, identities or other methods for the purpose of circumventing pre-order limits.
Our systems may use information including:
* Customer name
* Account details
* Email address
* Shipping address
* Billing information
* IP address
* Device information
* Previous orders
to help identify duplicate orders or attempts to circumvent purchasing restrictions.
Where we reasonably identify duplicate orders that breach an advertised product limit, excess orders may be cancelled and refunded.
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10. BOTS AND AUTOMATED PURCHASING
Automated purchasing software, scripts, bots or other technologies must not be used to obtain an unfair advantage when purchasing limited or restricted pre-order products.
JJs Collectables may use security and anti-bot systems to identify automated or suspicious purchasing activity.
Orders associated with prohibited automated purchasing activity may be reviewed and, where appropriate, cancelled and refunded.
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11. CUSTOMER CANCELLATIONS
Pre-orders involve JJs Collectables reserving or committing stock for a customer before the product becomes generally available.
For this reason, change-of-mind cancellations of confirmed pre-orders are generally not accepted.
This includes requests to cancel because:
* The customer has changed their mind
* The customer has purchased the product elsewhere
* The market value of the product has changed
* Another retailer subsequently advertises a different price
* The customer no longer wants the product
* The expected resale value of the product has changed
* The customer expected the product to increase in value
* The customer no longer requires the quantity ordered
Customers may contact us to request cancellation before dispatch, but approval of a change-of-mind cancellation is at the discretion of JJs Collectables unless cancellation or another remedy is required by law.
Nothing in this section limits rights available under Australian Consumer Law.
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12. DELAYED PRE-ORDERS
Occasionally a pre-order may be delayed due to circumstances outside our reasonable control.
These may include:
* Manufacturer delays
* Distributor delays
* Production delays
* Freight delays
* Customs delays
* Shipping interruptions
* Allocation changes
* Product release changes
* Supply-chain disruptions
A short or reasonable delay does not automatically mean that an order has been cancelled.
If a delay becomes significant, we will assess the circumstances and provide customers with information or options where appropriate.
Where we cannot supply the product within the agreed timeframe or within a reasonable period, customers will be provided with an appropriate remedy in accordance with Australian Consumer Law.
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13. CANCELLED PRODUCTS
Occasionally, a manufacturer, distributor or supplier may cancel a product entirely.
If a pre-ordered product is officially cancelled and we are unable to supply it, affected customers will receive a refund for the cancelled product.
The refund will generally be returned to the original payment method.
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14. PRODUCTS WE CANNOT SUPPLY
If JJs Collectables becomes unable to supply a pre-ordered product, we will contact the affected customer.
Depending on the circumstances, available options may include:
* A refund
* An alternative product with the customer's agreement
* Waiting for a subsequent confirmed shipment where appropriate
If we cannot supply the purchased product and no acceptable alternative arrangement is agreed, the amount paid for the unavailable product will be refunded.
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15. PRE-ORDER QUANTITY REDUCTIONS
In exceptional circumstances, a supplier or distributor may reduce an allocation after customer orders have been placed.
Where this occurs, JJs Collectables may need to reduce quantities across affected pre-orders in order to manage the available allocation.
Where a customer's confirmed quantity cannot be supplied in full, the customer will be refunded for any quantity that we are unable to supply.
Where practicable, we will seek to apply allocation decisions reasonably and consistently.
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16. MIXED ORDERS
An order may contain both:
* In-stock products; and
* Pre-order products.
Unless separate shipping has been selected or otherwise arranged, an order containing pre-order products may be held until all products included in that shipment are available.
This means immediately available products may not be dispatched until the pre-order product has arrived.
Customers who require available products sooner should place separate orders or select separate shipping where that option is offered.
Additional shipping charges may apply to separate shipments.
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17. MULTIPLE PRE-ORDER PRODUCTS
Where an order contains multiple pre-order products with different expected release dates, the entire order may be held until the final product included in the shipment becomes available.
For example, if an order contains:
* Product A – expected September
* Product B – expected October
the order may not be dispatched until Product B becomes available in October.
Where available, customers may choose separate shipping or contact us to request separate dispatch.
Additional shipping charges may apply.
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18. SHIPPING OF PRE-ORDERS
Once pre-order stock has been received and processed, orders will be prepared for dispatch in accordance with our Shipping & Delivery Policy.
During major Trading Card Game releases, we may receive a significant number of products and customer orders at the same time.
While we aim to process orders promptly, some additional handling time may occur during major release periods.
Customers will generally receive tracking information once an order has been dispatched where tracking is available.
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19. ADDRESS CHANGES
Customers are responsible for ensuring their shipping address remains correct before their pre-order is dispatched.
Because a pre-order may be placed weeks or months before release, customers should check their account and order details if their delivery address changes.
If you need to update an address, contact:
Email: info@jjscollectables.com.au
Please contact us before dispatch.
Once an order has been dispatched, we may be unable to change the delivery address.
For security purposes, we may require identity or order verification before making significant changes to a high-value order.
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20. PAYMENT METHOD CHANGES
Once a pre-order has been successfully paid, we may be unable to change the payment method associated with the transaction.
Any approved refund will generally be returned using the original payment method where possible.
Processing times for refunds may depend on the payment provider or financial institution.
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21. PRODUCT IMAGES
Images displayed for pre-order products may sometimes be:
* Manufacturer promotional images
* Preliminary packaging artwork
* Digital renders
* Prototype imagery
* Images supplied before final production
Final packaging, artwork or presentation may differ from preliminary images.
Minor manufacturer changes to packaging or presentation do not automatically entitle a customer to a refund unless the change means that the product materially differs from what was represented or otherwise gives rise to rights under Australian Consumer Law.
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22. TRADING CARD GAME CONTENT
For sealed Trading Card Game products, the specific contents of randomised packs cannot be guaranteed unless expressly stated.
JJs Collectables does not guarantee:
* Specific cards
* Pull rates
* Rarities
* Card values
* Grading outcomes
* Investment performance
* Resale values
Purchasing sealed TCG products involves the randomised product configuration established by the relevant manufacturer.
A customer not receiving a desired card or rarity from a sealed product does not itself mean the product is faulty.
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23. MANUFACTURING VARIATIONS
Trading cards, toys and collectibles may occasionally contain minor variations arising from the manufacturing process.
Examples may include minor variations in:
* Packaging
* Printing
* Colour
* Alignment
* Wrapping
* Factory seals
* Packaging finish
The existence of a minor manufacturing variation does not automatically mean that a product is defective.
Nothing in this section limits any consumer guarantee or remedy available under Australian Consumer Law where a product does not meet applicable legal requirements.
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24. SEALED PRODUCT RETURNS
Once a sealed Trading Card Game product has been dispatched or supplied, change-of-mind returns are generally not accepted.
This is particularly important for sealed collectible products because the integrity, condition and authenticity of factory packaging can be affected once the product has left our control.
However, this restriction does not apply where a customer is entitled to a remedy under Australian Consumer Law, including where applicable goods are faulty, damaged, incorrectly described or otherwise fail to meet a consumer guarantee.
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25. PRE-ORDER BONUSES AND PROMOTIONAL ITEMS
Some pre-orders may include promotional products, bonuses or incentives.
Unless expressly guaranteed on the relevant product page, promotional items may be:
* Limited in quantity
* Subject to supplier allocation
* Available while stocks last
Where a promotional item forms a material part of the advertised offer, we will address any inability to supply it having regard to the circumstances and applicable consumer law.
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26. ORDER TRANSFERS
Pre-orders are intended for the customer who placed the order.
Customers may not sell, transfer or assign an order or customer account through our website without approval from JJs Collectables.
For fraud-prevention and account-security purposes, we may refuse requests to change the customer identity associated with an order.
Updating a legitimate delivery address does not necessarily constitute transferring an order.
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27. RESELLING AND COMMERCIAL PURCHASING
Unless otherwise agreed, pre-orders offered through our retail website are intended for retail customers.
We reserve the right to apply purchasing limits to protect product availability and prevent activity that undermines fair access to limited releases.
Where commercial quantities are required, customers should contact JJs Collectables before placing an order.
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28. FRAUD AND PAYMENT REVERSALS
JJs Collectables may review pre-orders where there are reasonable concerns regarding:
* Payment fraud
* Unauthorised account access
* Stolen payment information
* Suspicious purchasing activity
* False customer information
* Chargeback abuse
We may request additional information where reasonably necessary to verify an order.
Where an order cannot be appropriately verified, we may cancel the transaction and return funds in accordance with the applicable payment process.
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29. AUSTRALIAN CONSUMER LAW
Nothing in these Pre-Order Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Customers may have rights to a refund or other remedy where, for example:
* A product cannot be supplied
* A product is not supplied within the agreed or a reasonable timeframe
* Goods are faulty
* Goods are materially different from their description
* Goods otherwise fail to meet an applicable consumer guarantee
Any statement in these terms regarding cancellations, refunds or returns is subject to these statutory rights.
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30. CHANGES TO THESE TERMS
JJs Collectables may update these Pre-Order Terms from time to time to reflect changes to:
* Our pre-order processes
* Supplier arrangements
* Distribution arrangements
* Product releases
* Website functionality
* Purchasing systems
* Applicable laws or regulations
The version applicable to an order will generally be the version in effect at the time that order was placed, subject to any changes required by law.
The latest version will be published on our website with the date it was last updated.
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31. CONTACT US
For questions regarding a pre-order, please contact:
JJs Collectables & Toys
Email: info@jjscollectables.com.au
Website: jjscollectables.com.au
When contacting us regarding an existing pre-order, please include your order number so we can locate the order efficiently.
